FAQ
We have posted frequently asked questions regarding contracts and usage.
If you hover over the question content, the corresponding answer will be displayed.
[Q&A regarding the contract]
01
What do I need when applying?
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.
In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required. For more information, please refer to "Contract Flow".
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required.
For more information, please refer to "Contract Flow".
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required. In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required.
For more information, please refer to "Contract Flow".
02
What do I need when moving in (signing a contract)?
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If you have an address in Japan, please be sure to bring your seal (other than Shachihata) on the day of the procedure. If you live overseas, you can complete the procedure by signing the form.
Please also note that you may be asked to present your identification card to confirm your identity.
If you have an address in Japan, please be sure to bring your seal (other than Shachihata) on the day of the procedure. If you live overseas, you can complete the procedure by signing the form.
Please also note that you may be asked to present your identification card to confirm your identity.
03
Will there be a cancellation fee?
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There is no cancellation fee until the day before the contract start date (move-in date).
If you wish to cancel your contract during the contract period after moving in, you will be able to apply for cancellation 30 days after the contract start date.
In addition, the shortest cancellation date will be 14 days from the time you apply for cancellation, and if you have already paid for the amount from the day after the cancellation date, you will receive a refund.
There is no cancellation fee until the day before the contract start date (move-in date).
If you wish to cancel your contract during the contract period after moving in, you will be able to apply for cancellation 30 days after the contract start date. In addition, the shortest cancellation date will be 14 days from the time you apply for cancellation, and if you have already paid for the amount from the day after the cancellation date, you will receive a refund.
04
What payment methods do you accept?
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Payment can be made by bank transfer or credit card.
Payment can be made by bank transfer or credit card.
05
Is it possible to extend the contract period (re-contract)?
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In principle it is possible. However, depending on the room, the next reservation may be made, so please contact the person in charge at least 2 weeks or 1 month (depending on the contract period) before the end of the contract (renewal of contract).
In principle it is possible. However, depending on the room, the next reservation may be made, so please contact the person in charge at least 2 weeks or 1 month (depending on the contract period) before the end of the contract (renewal of contract).
06
How will the keys be handed over?
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You will receive it directly at the front desk on the day you move in.
If you are moving in outside reception hours (other than 9:00-17:00), please contact us in advance as we may not be able to hand over the keys on the same day.
You will receive it directly at the front desk on the day you move in.
If you are moving in outside reception hours (other than 9:00-17:00), please contact us in advance as we may not be able to hand over the keys on the same day.
07
What time are the check-in and check-out times?
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The concierge reception hours are 9:00-18:00, so please contact us in advance to arrange your time.
The concierge reception hours are 9:00-18:00, so please contact us in advance to arrange your time.
08
Can I make a tentative reservation?
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We apologize for the inconvenience, but we do not accept provisional reservations for rooms. Please note that, as a general rule, the application process will only be processed after all the necessary documents have been collected, so please note that availability is subject to change.
We apologize for the inconvenience, but we do not accept provisional reservations for rooms. Please note that, as a general rule, the application process will only be processed after all the necessary documents have been collected, so please note that availability is subject to change.
09
Are pets allowed?
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We do not allow pets to live with us.
We do not allow pets to live with us.
[Q&A regarding equipment]
01
What do I need when applying?
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.
In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required. For more information, please refer to "Contract Flow".
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required.
For more information, please refer to "Contract Flow".
Some properties have parking available. A separate contract is required, so please contact the person in charge for availability.
Also, the payment may be made to a different bank account than the room rent.
02
What amenities do you have?
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If you have an address in Japan, please be sure to bring your seal (other than Shachihata) on the day of the procedure. If you live overseas, you can complete the procedure by signing the form.
Please also note that you may be asked to present your identification card to confirm your identity.
We provide shampoo, conditioner, body soap, toothbrushes (2 sets), 2 bath towels, 2 face towels, and 1 bath mat.
(We have 4 sets each for 2 bedrooms.)
For other equipment, please refer to the equipment column for each property.
[Q&A regarding services]
01
Please tell me the hours when the front concierge is always available.
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.
In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required. For more information, please refer to "Contract Flow".
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required.
For more information, please refer to "Contract Flow".
We are always available from 9:00-18:00 (on move-in days, otherwise stay one day a week).
02
Do you have a set date for house cleaning?
マウスオーバーしたら回答内容を表示
If you have an address in Japan, please be sure to bring your seal (other than Shachihata) on the day of the procedure. If you live overseas, you can complete the procedure by signing the form.
Please also note that you may be asked to present your identification card to confirm your identity.
It is specified here. Please let us know in advance if you wish to make any changes. (Cannot be changed on the day)
03
Do you have cleaning services?
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There is no cancellation fee until the day before the contract start date (move-in date).
If you wish to cancel your contract during the contract period after moving in, you will be able to apply for cancellation 30 days after the contract start date.
In addition, the shortest cancellation date will be 14 days from the time you apply for cancellation, and if you have already paid for the amount from the day after the cancellation date, you will receive a refund.
Once a month, we provide free house cleaning, towel and linen exchange, and bed making services.
We also accept additional orders, so please contact the person in charge.
[Other Q&A]
01
Can I have a preview?
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.
In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required. For more information, please refer to "Contract Flow".
Please feel free to contact us as it differs depending on the individual contract or corporate contract.
As a general rule, in the case of an individual contract, an application form, identification cards for all contracting parties and residents, and information on the contracting party's employment are required.In the case of a corporate contract, an application form, a copy of the registered register, a company profile, and the tenant's ID card are required.
For more information, please refer to "Contract Flow".
It is possible. Please let us know your desired room type.
02
Can I send the package in advance?
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If you have an address in Japan, please be sure to bring your seal (other than Shachihata) on the day of the procedure. If you live overseas, you can complete the procedure by signing the form.
Please also note that you may be asked to present your identification card to confirm your identity.
Please specify arrival within the contract period and pick it up yourself. You can also use the delivery box during the contract period, so please take advantage of it.